Communication terms
These terms apply when you separately authorize Lakeland Health Insurance to contact you by text message. SMS consent is optional, is not a condition of purchasing insurance, and is not inferred from call or email permission.
The Get Help form uses a separate SMS authorization checkbox. When selected, the submission records the consent-text version, submission page, timestamp, and requested channel. Providing a phone number alone does not authorize SMS.
You must provide a mobile number you control and select text message as an authorized contact channel. Email permission is not copied into SMS permission, and SMS permission is not copied into ongoing marketing-email permission.
Messages may concern the request you submitted, scheduling, documents needed for a review, enrollment or servicing steps, deadlines, or follow-up you requested. Lakeland Health Insurance does not guarantee a minimum or maximum message count.
Do not send Social Security numbers, Medicare numbers, payment-card information, medical records, policy passwords, or carrier-portal credentials by SMS. David may redirect sensitive matters to an appropriate secure channel.
Reply STOP to withdraw SMS consent. An opt-out applies prospectively and may not erase records that must be retained for compliance or an existing transaction. After opting out, use phone or email if you still want assistance through another channel.
If a mobile number changes ownership, the new owner should reply STOP or contact David. You are responsible for keeping the number associated with your request current.
Mobile information and SMS consent are not sold or shared with third parties for their own marketing purposes. Communications providers may process the number, message content, technical delivery data, and opt-out status to operate the messaging service.
Consent and message records are retained only as long as reasonably necessary for service, security, and applicable insurance, Marketplace, Medicare, carrier, legal, and compliance obligations. Retention varies by record type and governing requirement.
See the full Privacy Policy for website forms, analytics, advertising measurement, security, and data-choice information.
Questions or withdrawal requests may be directed to 863-640-3102 or dhuff@healthmarkets.com. These terms may be updated when the messaging program or governing requirements change. The effective date identifies the current posted version.
Lakeland Health Insurance is not an insurance carrier.